Diagnostic/Minimum Fee
Diagnostic Fee
Diagnostic/Minimum Fee
Published rate: $75
Our Diagnostic/Minimum Fee is a flat $75 charge that covers the initial assessment of your hardware issue. If you book another approved service or the diagnosis takes longer than 30 minutes, this fee is waived and you are billed at the hourly rate instead.
- Clear $75 minimum charge for all diagnostics
- Free when combined with another approved service package
- Waived automatically if the diagnostic lasts over 30 minutes
What you get
Clear scope, professional delivery, and documentation when the job is done.
What the Diagnostic Fee Covers
The $75 fee includes a thorough inspection of your laptop, desktop, or component to identify the root cause of the problem. It covers the technician’s time, diagnostic tools, and any preliminary testing needed to determine the best repair approach.
- Initial hardware assessment
- Use of diagnostic software and hardware tools
- Preparation of a repair recommendation
How Billing Works
If the diagnostic is part of another approved service package, the fee is automatically waived. For diagnostics that extend beyond 30 minutes, the minimum fee is replaced by the hourly rate, ensuring you only pay for the actual time spent.
- Free with any other approved service package
- Waived for diagnostics over 30 minutes
- Hourly billing applies for extended diagnostics
Our promise: no surprises
You get a clear quote before work starts, honest advice about whether a repair is worth it, and work that's tested and verified before we hand it back. If something isn't right, tell us and we'll make it right.
Schedule service
Our Diagnostic/Minimum Fee is a flat $75 charge that covers the initial assessment of your hardware issue. If you book another approved service or the diagnosis takes longer than 30 minutes, this fee is waived and you are billed at the hourly rate instead.
+1-208-316-9491 — We respond within one business day