Pay only for the time we spend fixing your issue. You stay in your chair, we connect with your permission, fix the problem while you watch, and leave plain-English notes so it doesn’t come back. Remote support is $148.50/hour for break-fix work. We typically respond within 2 business hours during Mon–Fri 8am–5pm.
No long-term contract. No minimum. Most problems do not need an on-site visit—we connect, fix, and document so you can get back to work.
These are the areas we resolve remotely, session after session.
From a computer that crawls to a program that keeps crashing—fixed with careful changes we can always undo.
Connection problems, backups you can actually count on, and the prevention work that keeps small issues from repeating.
Restore service first, explain what happened, and leave you in control of the connection.
You’ll know up front how fast we can get to you—and we focus on getting you working again first, then on the root cause.
Every session ends with plain-English notes: what was wrong, what we did, and what to watch for—so the same problem doesn’t sneak back.
You approve the connection, you can watch everything we do, we only get the access we need—and we show you how to shut it off the moment we’re done.
You approve the connection, you can watch the work, and you keep control when we disconnect. Clear notes after every session—and if something isn’t right, we make it right.
Quick answers before we connect—we’re happy to cover the rest on the phone.
Most software and connectivity issues: slow computers, crashing programs, email and browser problems, updates, virus cleanup, Wi-Fi quirks, and backup checks. If something needs hands-on hardware work, we will say so and schedule an on-site or drop-off instead.
You approve the connection before we join. You can watch everything we do. We only take the access we need for that session, and we show you how to shut it off the moment we are done.
We typically respond within 2 business hours during Mon–Fri 8am–5pm. If you are fully down and cannot wait, tell us—we will be honest about whether we can help sooner.
Remote support is billed by the hour for break-fix work—no long-term contract and no minimum. You pay for the time we spend fixing your issue. See current rates on the pricing page.
New clients can message or call us—we will get you connected. Existing portal clients can open a remote support request there. Either path works; pick whatever is fastest for you.
Often yes—a small support client so we can connect securely when you approve it. You can grab it from the download page, or we will walk you through it when we schedule the session.
Existing client? Open the portal · Prefer to talk? Call (208) 316-9491