Managed IT for Idaho businesses—clear pricing, real visibility, no black-box vendor. We don’t just fix problems—we prevent them. Log in anytime and see your own support requests, your equipment, and what we’re working on. Each person on your team sees what’s relevant to them—see TNT for your team for how that works.
What’s included per user, and how additional devices and servers are priced.
Three per-user tiers—Essential, Business, and Complete. Prices stay visible; you approve the scope before anything starts.
$99 / user / month
Reliable IT support with access to core tools.
Includes
$139 / user / month
Most businesses choose this — secure, backed up, running smoothly.
Includes
$189 / user / month
Full IT partnership — automation, security, insights, after-hours.
Includes
What is included in each per-user plan.
| Service | Essential | Business Most popular | Complete |
|---|---|---|---|
| We watch and maintain your computers | |||
| Problems caught and flagged before they stop work | — | ||
| Virus protection | |||
| Advanced protection against ransomware & modern attacks | — | ||
| Security updates handled for every computer | |||
| Unlimited remote support | |||
| Priority remote support (you skip the line) | — | ||
| After-hours support included | — | — | |
| A running list of your equipment and where it is | |||
| Support requests you can submit and track yourself | |||
| Your IT setup documented, step by step | |||
| Safe, organized password storage | |||
| Regular check of what's connected to your network | |||
| Network security weak spots found and tracked to fixed | — | ||
| Full network watching & analysis | — | — | |
| Secure cloud backup (powered by Acronis) | — | ||
| Protection against scam & phishing email | — | ||
| AI-assisted paperwork & reporting | — | ||
| AI-powered insights about your IT | — | — | |
| Invoice & estimate tracking tools | — | ||
| Training that helps your staff spot scams | — | — | |
| Backups watched daily and test-restored to prove they work | — | — | |
| Quarterly sit-down reviews of your IT | — | — | |
| Routine automation | — | — |
Remote support tiers: Essential (business hours), Business and Complete (priority queue). After-hours is included on Complete.
Attorneys, medical billing, healthcare-adjacent, and audit-heavy teams are first-class buyers—not an afterthought.
We work with attorneys, medical billing offices, healthcare-adjacent businesses, and other compliance-sensitive organizations. If your environment includes confidentiality rules, HIPAA-adjacent requirements, or audit obligations, those are requirements we scope for—not surprises after the fact.
Need AI that never leaves your building? See private local AI setup.
Most IT companies are a black box. With TechHand, you can log in and see the same operational picture we work from.
You can log in and see for yourself—your support requests, your equipment, and the notes about your setup, in the same system we work from (our TechHand Network Toolkit, or TNT). Managers see more, everyday staff see a simpler view—explained on TNT for your team.
On a typical managed IT plan you get:
No hidden fees. What you see and what we do matches the plan you chose—nothing more billed, nothing less delivered.
Just one system to:
You get a clear quote before work starts, honest advice about whether a repair is worth it, and work that’s tested and verified before we hand it back. If something isn’t right, tell us and we’ll make it right.
AI assistant
Tell us about your team and priorities — we'll explain how managed IT works here and compare Essential, Business, and Complete Care. Request a call when you're ready to talk.
Plan recommendations are starting points — we confirm scope and device counts in a free consultation. Call (208) 316-9491.