Remote Technical Support
Hourly · No long-term contract
IT help when you need it—no contract, no minimum
Pay only for the time we spend fixing your issue. You stay in your chair, we connect with your permission, fix the problem while you watch, and leave plain-English notes so it doesn’t come back. Remote support is $148.50/hour for break-fix work. We typically respond within 2 business hours during Mon–Fri 8am–5pm.
- Slow computers, error messages, and programs that won't behave
- Updates done safely—and undone safely if one causes trouble
- Simple ways to catch problems before they become emergencies
- Plain-English notes after every session so the fix sticks
Where we help
Most problems do not need an on-site visit. These are the areas we resolve remotely, session after session.
Computers and programs
From a computer that crawls to a program that keeps crashing—fixed with careful changes we can always undo.
- Slow computers, crashes, and mystery error messages
- Programs that stopped working after an update
- Email, browser, video-call, and printing headaches
- Virus cleanup, plus locking things down so it doesn't happen again
Internet, Wi-Fi, and backups
Connection problems, backups you can actually count on, and the prevention work that keeps small issues from repeating.
- Wi-Fi dead spots, dropped connections, and "the internet is down"
- Devices that won't connect or keep disconnecting
- Making sure your backups actually work—by test-restoring them
- A simple written plan for what to do if it happens again
How we keep you running
Response
Fast response
You'll know up front how fast we can get to you—and we focus on getting you working again first, then on the root cause.
Follow-through
Documented fixes
Every session ends with plain-English notes: what was wrong, what we did, and what to watch for—so the same problem doesn't sneak back.
Security
You're in control
You approve the connection, you can watch everything we do, we only get the access we need—and we show you how to shut it off the moment we're done.
Our promise: no surprises
You get a clear quote before work starts, honest advice about whether a repair is worth it, and work that's tested and verified before we hand it back. If something isn't right, tell us and we'll make it right.
Need help right now?
Tell us what’s happening and how urgent it is. Not using the portal yet? Send a message or call—we’ll connect, fix it, and leave you with clear next steps.
+1-208-316-9491 — We respond within one business day